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Unified Communications

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Communicate Flexibly and Effectively

Help enable comprehensive and effective collaborative experiences.

Collaboration as Easy as a Phone Call

Transform your customer experiences with simpler, faster, better ways to communicate.

Collaboration as Easy as a Phone Call
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    Call Control

    Unified communications call-control platforms deliver the right experience to the right endpoint.

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      Cisco Unified Communications Manager

      • Simplified voice systems can help cut costs and simplify provisioning and maintenance
      • Comprehensive communications can help people collaborate more effectively
      • Embedded software capabilities advance mobility to help increase productivity, anywhere, on any device
      • Flexible deployment models align to your organization's needs
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      Cisco Business Edition 6000

      • Affordable, advanced unified communications and collaboration for up to 1000 users and 50 sites
      • Simplified deployment, management, and maintenance
      • Support for multiple applications on one virtualized platform
      • Scales with company growth; protect up to 99% of investment in all hardware, software, and licenses
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      Cisco Unified Communications Manager Express

      • Simplified transition from legacy telephony systems for enterprise branch offices
      • Customizable, affordable, simple-to-deploy, and scalable branch solution
      • Localized call control, mobility, and conferencing plus data applications on Cisco Integrated Services Routers
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    Communications Gateways

    Flexible platforms provide unified communications services for all types of gateway and session-border-control deployments.

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      Cisco Expressway

      • Offers Advanced collaboration gateways for Unified Communications Manager
      • Access all your collaboration workloads securely outside the firewall; – No VPN needed
      • Expand your reach with B2B, B2C, mobile, and teleworker collaboration
      • Connects users to Collaboration Meeting Rooms
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      Cisco Unified Border Element

      • Connect voice and video from the enterprise network to service provider SIP trunks through a session border controller
      • Excellent interoperability with Cisco products, third-party PBXs, and service providers
      • Centralized, distributed, and hybrid deployment options
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      Cisco TDM Gateways

      • PSTN, PBX, and analog device connectivity
      • Excellent interoperability with Cisco products, third-party PBXs, and service providers
      • Deployed on Cisco 2900, 3900, and 4000 Series Integrated Services Routers
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      Cisco VG Series Gateways

      • Device support in Cisco and third-party unified communications deployments
      • Support for traditional analog phones, faxes, modems, and voicemail systems
      • Distributed or centralized deployment through low- and high-density gateways
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    Unified Communications Applications

    Stay connected and productive with messaging, presence, enterprise social, and application development.

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      Cisco Jabber

      • Ready collaboration from any workspace with unified communications applications
      • Easy access to presence, IM, voice and video, voice messages, desktop sharing, and conferencing
      • Consistent user experience across devices – PC, Mac, iPhone, iPad, Android, Nokia, Blackberry
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      Cisco WebEx Meetings

      • Meet with anyone online to present, share, and collaborate
      • Organize and manage all meeting activities, and easily share files
      • Accelerate business results, increase team productivity, and lower costs
      • Use on multiple platforms and mobile devices
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    Collaboration Management and Licensing

    Licensing options meet your needs, regardless of business size, work styles, and toolsets.

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      Cisco Prime Collaboration

      • Simplify management of unified communications and video collaboration networks
      • Help ensure a high quality of service, minimal system outages, and timely issue resolution
      • Speed site rollouts and reduce time and expertise required to manage network changes
      • Lower TCO with automated processes and tools for provisioning, assurance, and long-term trending and analytics
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      Cisco Unified Communications System

      • Integrate communications and collaboration products and applications to create collaborative, adaptive workspaces
      • Uses an intelligent, converged network as a platform for communications
      • Open, extensible platform makes services available both inside and outside the organization
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    Telephony Extensions

    Cisco offers add-on solutions beyond our core functionality to address additional customer requirements.

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      Cisco Unified Attendant Consoles

      • Console operator can quickly receive and dispatch incoming calls efficiently
      • Intuitive, personalized call handling can enhance customer satisfaction and responsiveness
      • Multiple deployment models are available
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      Cisco Emergency Responder

      • Real-time location-tracking database and enhanced routing capabilities
      • Option to have emergency calls trigger notification of internal security teams with caller's location
      • No administrative support required to move phones or staff from or to another location
  • Make the Best Choice

    Learn 10 ways unified communications solutions differ. (PDF - 275 KB)

    Read Report

    Enhanced Communication

    See how organizations use unified communications solutions to improve collaboration.

    See Case Studies

    Improve Your Cloud Advantage

    Business leaders surveyed by Forbes Insight identify benefits of cloud collaboration.

    Download White Paper